Frequently Asked Questions (FAQ)

• I'm New Here. How Can I Learn More About How Bus Party Works?
  Please review the "How Bus Party Works" navigation at the top of the website. All of the information you need to know is outlined on that page. It's very comprehensive and should answer all of your questions! Still have unanswered questions? Use the Live Chat feature to speak with a team member. 
   

• What Hotel Should I Stay At?
  We highly recommend staying at The Cambria Hotel—just a short walk from The Shambles Tavern with reasonable downtown rates. As a BusPartyCo member, you get 30% off! We love The Cambria for its stylish, clean atmosphere, plus it features an in-house restaurant and a 24-hour gym. Staying nearby means a hassle-free meetup and savings on Uber costs, making your Red Rocks adventure smooth and stress-free! Click the link above to explore hotels and book through our website.
   

• When Does the Bus Arrive at Red Rocks and What Kind of Seats Do Members Usually Get?
  We aim to arrive to the doors open because that tends to be the best time to arrive when traveling by shuttle. Getting their much earlier than door opening doesn't necessarily mean you'll get a great spot. 98% of the time our members gets seats anywhere between rows 15-45 -- which are arguably the best in the house.
   

• Where Does the Member Bus Pick Up/Drop Off From? What are the logistics I need to know?​

  • Pre-show pickup and departure is from The Shambles Tavern (unless stated otherwise on your ticket).

  • After the 40-minute journey together, we will drop you off at Red Rocks at the Upper North Entrance (Top entrance) so you can skip the giant hill and head straight into the venue—Woohoo!

  • Then after the concert, members will walk about 15 minutes downhill to Lower South Lot 2, where party buses are required to line up. You’ll find the bus at the bottom of the lot. 

  • From there, the bus will drop you off at either The Shambles, downtown Denver (17th and Champa), or South Broadway (Punch Bowl Social). If your hotel or home is along the route, let the driver know, and we’ll drop you off there! 
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• What's Included with My Event Ticket?
  Your ticket includes a special member pre-party at The Shambles or Punch Bowl Social Station, where you get a free welcome shot and 25% off all to-go beverages. You also get complimentary waters on the bus, a thank you member gift (while supplies last) and a pre-arranged roundtrip ride to/from Red Rocks on a private member-only party bus with epic vibes! Red Rocks concert tickets are not included (you buy those separately). 
   

• Do I Need to be a Member to Ride the Bus? Do My Friends Also Need to Sign Up? 
  Yes, you and your friends must sign our membership agreement and be in good standing to attend our social events. For the safety of our community, everyone who checks in must read the Community Code of Conduct and have an active BusPartyCo membership, which ties them to our liability waiver. We will perform random member verification checks. 
   

• What is the Community Code of Conduct? 
  As a member, you are responsible for observing the Code of Conduct/Membership Agreement. Failure to do so will result in being banned from the community. In summary, the code of conduct asks you to be kind and respectful, actively participate, party responsibly, and help keep the community safe. 
   

• What Can I Expect on the Music Networking Bus?
  Every event/group is different because we unite music fans from all around the world, but in general, you can expect music, lasers, lights, socialization, dancing, singing, and people vibing/hanging out. The more you put into the networking event, the more you'll get out, so don't be shy! Introduce yourself to your neighbors, and sing-a-long! We encourage it! 
   

• Can I Buy Multiple Tickets in One Transaction?
  Yes, you can purchase multiple tickets in a single order; however, all passengers must register as members before boarding the bus. To ensure memberships are active, random checks will be conducted at check-in. Requiring membership helps everyone understand and adhere to our community code of conduct, promoting a positive and respectful experience for all.
   

• How Do I Know How Many Tickets Are Remaining? 
  When you visit the event/concert page, look for the ticket quantity box (or dropdown box). However many tickets the quantity box shows is how many spots we have available. For example, if the box lets you click up to 10, we have 10+ spots available (FYI, you can only buy 12 tickets in one bulk order). If the box only shows 1, we only have 1 spot available. If you have more than 10 people in your group, please message us so we can check on the exact quantity.
   

• How Many People Fit on the Private Bus?
  The group size varies by event, but we typically accommodate 20-30 members. We intentionally keep the group small to encourage genuine connections, as we believe larger groups of 40+ passengers can detract from that experience. This is just one way we set our events apart from the competition.
   

• Should I Tip The Driver/Host?
  Yes, tips are appreciated! Our drivers work in the hospitality industry, and tipping is a thoughtful way to show your gratitude (we suggest $5 per person). Unlike typical drivers, ours go above and beyond to enhance your experience. They’re personable, often offering complimentary candy, curating custom playlists, and acting as DJs. They’re also experts on Red Rocks, ready to share insider tips, and can drop you closer to home if it’s along our route. This is just one more way BusPartyCo delivers VIP service to its members!
   

• What Should I Pack/Bring with Me?
  Your phone, a fanny pack, a good jacket, additional layers if you get cold quickly (i.e. gloves, scarf, or hat), good walking shoes, sunglasses, ear plugs, snacks & drinks for the bus ride, and a water bottle. 
   

• Can I Drink on the Bus?
  Yes! Our club is exclusively for those 21 and older, so consuming alcoholic beverages on the party bus is perfectly legal in Denver. Sharing drinks with new friends on the bus is a great way to relax and enjoy the experience. We recommend bringing one or two beverages for the ride to Red Rocks and one for the trip back. As always, please drink responsibly!
   

• What Type of Travel Cooler Can I Bring on the Bus?
  You may bring small personal coolers, but please do not use styrofoam coolers (they tend to leak, causing a huge mess). Large tailgating coolers are also prohibited due to space. 
   

• Can I Bring Food On the Bus?
  Yes, you’re welcome to bring light snacks for the ride, but please avoid popcorn or foods with strong odors (like tuna, beef jerky, or garlic fries). Popcorn can be messy, and smelly foods can disrupt the experience for other members. Great snack options include pretzels, chips, candy, or other easy-to-pack road trip treats.
   

• How Can I Earn/Use BPC Loyalty Points? 
  Members earn 25 points for every event they attend. After 75 points, a 20% off coupon will automatically appear in their account under My Rewards.  Copy the unique code, visit our events calendar, start the ticket-buying process,  and paste the special code in the coupon box before checking out. 
   

• Can I Leave Items on the Private Music Networking Bus?
  Yup! You may leave items on the bus while you are at the show, but please note that items may move around if they are not secured in a bag. 
   

• Is There a Liquor Store or Weed Dispensary Near Pickup?
  Yes! RiNo Liquor is an 11-minute walk, and Life Flower 420 Dispensary is a 2-minute walk from The Shambles Tavern. Members get 10% off at Life Flower Dispensary. At Punch Bowl Social, there is a Walgreens across the street that sells alcohol. You can also buy to-go drinks from The Shambles Tavern and keep them in our community cooler. 
   

• What Type of ID is Acceptable? 
  Any valid government-issued ID is acceptable, i.e. Passport, State ID, Etc.
   

• Can I Sit with My Friends on the Bus? 
  Absolutely! We do not assign seating so that friends can sit together. Please note that if you are a large group, you must arrive early to ensure everyone can sit beside each other. If you arrive late, you may get split up from your group. 
   

• Do I Need to be 21+ to Ride the Bus?
  Yes, you must be at least 21 to ride the bus. Exceptions will be made if a parent is with their adult child. Please message us on the Live Chat to discuss this exception with a team member. 
   

• I Can't Make the Check-in Time. Can I Only Ride the Bus on the Way Home from Red Rocks? 
  Sure! That's the perk of being a member! If you purchase a ticket, you can utilize it as a one-way out of Red Rocks. Please text your driver on the day of your event and let them know you'll be doing a one-way so we can plan accordingly. They will send you a photo of the bus, details about where it's parked, and any additional information. If we do not hear from you before check-in, we will assume you are a no-show.
   

• What's the Best Way to Contact BusPartyCo?
  The live chat feature on our website is the quickest and easiest way to contact a team member.  You may also email us at events@buspartyco.com
   

• I Don't See the Event Listed on your Calendar. Why? 
  If you don't see an event, we have either decided to take the night off (lucky us!) or could not secure a bus for the evening. Feel free to message us to learn more. 
   

• Is the Event Sold Out?
  A yellow box will say SOLD OUT on the page if an event is sold out. 
   

• Can I Add Myself to the Event Waitlist?
  You may contact us via email (events@buspartyco.com) to add yourself to the waitlist. If someone falls ill or drops out, you will be contacted. 
   

• How Can I Save Money? Do You Have Flash Sales? 
  We send out member-only coupon codes for discounted tickets every quarter. We don't advertise this information on social media; only our members benefit! 
   

• What's Your Refund Policy?
  Due to the advanced planning of our events, no refunds are allowed unless there is an emergency or medical issue. You may transfer tickets by emailing events@buspartyco.com
   

• Do You Have a Lost and Found? 
  Yes! If you forgot something on the bus, please fill out this form: https://forms.gle/x2qC6wXeu3LVwe7m7 and contact us  (events@buspartyco.com) ASAP to schedule a time to retrieve the item. We keep items for 30 days. If they are not claimed by then, we will donate the items. 
   

• How Can I Report a Member For Bad Behavior? 
  Did someone break the rules? We want to create a safe environment, so please help us remove members who do not belong in the community. Please email us at events@buspartyco.com and tell us about your experience so we can review their profile and determine if they need to be banned. 
   

• Other Questions?
  Email events@buspartyco.com